Frequently asked questions
For your convenience, here are some frequently asked questions and our answers. If you have any other questions or concerns please feel free to contact us.
Every insurance plan is unique. We recommend you contact your insurance company to confirm your coverage & copayment.
We offer self-pay as a billing option for outpatient therapy. We accept all major credit cards via our secure client portal.
In-person appointments are very limited. We offer more flexible virtual appointments. Use our client portal to see our current available appointments.
Yes, we offer evening & weekend appointments.
Absolutely! We specialize in providing care and support to all members of the LGBTQ+ community here at Complete Adult & Family Care. We genuinely love the LGBTQ+ community and are intentional in creating a safe space that promotes authenticity, respect, compassion, and care.
Our home office is located in the Downtown Norfolk area of Virginia. However, we have therapists licensed in Virginia and New York.